Moonday Products UK Ltd

Privacy Policy


 

Part 1: Personal information and privacy

 

1.         Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.2     We do not store credit card details nor do we share customerís details with any 3rd parties.

1.3     By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.         Collecting personal information

2.1     We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)      information that you provide to us if you register with our website (including your email address);

(c)      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(d)      information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers and email address;

(e)      information that you post to our website for publication on the internet (including your user name, profile pictures and reviews);

(f)      information contained in or relating to any communications that you send to us (including the communication content and meta data associated with the communication);

(g)      any other personal information that you choose to send to us.

2.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3.         Using your personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      administer our website and business;

(b)      personalise our website for you;

(c)      enable your use of the services available on our website;

(d)      send you goods purchased through our website;

(e)      send statements, invoices and payment reminders to you, and collect payments from you;

(f)      send you non-marketing commercial communications;

(g)      send you email notifications that you have specifically requested;

(h)      send you an email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)       send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)      provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(k)      deal with enquiries and complaints made by or about you relating to our website;

(l)       keep our website secure and prevent fraud;

(m)     verify compliance with the terms and conditions governing the use of our website; and

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.5     All our website financial transactions are handled through our payment services provider PayPal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.         Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.3     Except as provided in this policy, we will not provide your personal information to third parties.

5.         Retaining personal information

5.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6.         Security of your personal information

6.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2     All electronic financial transactions entered into through our website will be protected by encryption technology.

6.3     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.4     You are responsible for keeping any password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website if required).

7.         Amendments

7.1     We may update this policy from time to time by publishing a new version on our website.

7.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3     We may notify you of changes to this policy by email or through a private messaging system on our website.

8.         Your rights

8.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP £10); and

(b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2     We may withhold personal information that you request to the extent permitted by law.

8.3     You may instruct us at any time not to process your personal information for marketing purposes.

8.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9.         Third party websites

9.1     Our website may include hyperlinks to, and details of, third party websites.

9.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9.3     Facebook data policy can be seen at www.facebook.com/policy.php

 
10.      Updating information

10.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

 



Part 2: Cookies

 

1.         About cookies

1.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2     Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4     Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

2.         Our cookies

2.1     The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

Name

Purpose

Content

Expires

whoson

Live Chat System

Unique ID

2020

ekmPowershop_cookie

Ascertains your country to deliver correct currency

Your country and currency

On Exit

ASP Session ID

Tracks your visit to our website

Unique ID

On Exit

After viewing our website and logging into our ekmPowershop.com system, you will receive more cookies to allow for a more bespoke user experience, these cookies are listed below.

Name

Purpose

Content

Expires

ekmpowershop

Authentication Cookie

TestCookies=ACTIVE&RS=FALSE&
logged_in=USERNAME&ServerID=***

72hrs - (3 days)

demoshop_accessed

Stores a reference to the specific demoshop the visitor was using.

username=demoshop2

On Exit

ekmPowershop_website

Logs your username

username=***&accessed=YES

144hrs - (6 days)

ekm_USERNAME

Testing to see if Cookies are Enabled

CookieTest=ENABLED&uid=***

N/A

ekmPowershop_Trans_Cookie

Stores whether jQuery menu transition effects are enabled.

TransitionOff=False

N/A

Name

Purpose

Content

Expires

ekm_USERNAME

Temporary cookie generated to test if cookies are enabled on the visitors browser.

TestCookies=ACTIVE&RS=FALSE&
logged_in=USERNAME&ServerID=***

72 hrs (3 days)

ekm_pp_USERNAME

Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

Unique ID

On Exit

ekm_tmp_ORDERNUMBER

Stores a reference to the visitors order number after an order has been generated.

Unique ID

On Exit

2.2     Cookies used by Facebook can be found at www.facebook.com/help/cookies?ref_type=sitefooter

3.         Third party cookies

3.1     Our website also uses third party cookies.

There are a number of third party suppliers who may also set cookies on their websites. ekmPowershop.com and moondayproducts.co.uk doesn't control the usage of these cookies. You should check the third party websites for more information about these.

Third Party

Name

Purpose

Info

Google

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to create reports and to help us improve the overall website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Privacy Policy

Facebook

cc_social

Facebook tracking code

On Exit

Vimeo

aka_debug

Remembers vimeo settings

On Exit

 
5.         Blocking cookies

5.1     Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)      in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)      in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

5.2     Blocking all cookies will have a negative impact upon the usability of many websites.

5.3     If you block cookies, you will not be able to use all the features on our website.

6.         Deleting cookies

6.1     You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b)      in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)      in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

6.2     Deleting cookies will have a negative impact on the usability of many websites.

 



Part 3: Our details

 

1.         Our details

1.1     This website is owned and operated by Moonday Products UK Ltd.

1.2     We are registered in England and Wales under registration number 6843603 and our registered office is at Higher Park Farm, Park Lane, Mellor Brook, Blackburn, Lancashire, BB2 7PY.

1.3     Our principal place of business is at Higher Park Farm, Park Lane, Mellor Brook, Blackburn, Lancashire, BB2 7PY.

1.4     You can contact us by writing to the business address given above, by using our website contact form or by email to contact@moondayproducts.co.uk